They have established a TPA as the premier SCA/DBA TPA in the industry and have acquired an expertise in providing self-funded benefit solutions. Our complaints self-assessment is one of the ways we demonstrate performance against our customer commitments. Whether they need emotional, physical or financial support or advice it's always free. To tell us your thoughts, please complete the following, 2 minute survey. We'll assume you're ok with this, but you can opt-out if you wish. Largo FL 33777. You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. Stonewater did an excellent job of communicating before, during and after our recent roofing job. This is the Stonewater company profile. WISH co-founder to step down after more than Sector buoyed by strong liquidity but wider economic Ongo completes work on series of carbon-neutral homes Walsall extends scheme aimed at helping young people at risk of homelessness, Child Poverty Action Group launches online resource to support people with mental health needs, Platform Housing Group relaunches grant initiative to encourage diversity within communities, Young people supported into work through Kickstart Scheme visit the Houses of Parliament, Livv Housing Group customer launches community lunch club in Halewood. Stonewater's privacy policy provides you with information about how we collect, use and protect any information you give us when using our website. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Im confident that both Dave and Isabel have not only the skills, but also the ambition and vision to drive Stonewater forward. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. stonewater customer promise. Online/Remote - Candidates ideally in. A positive work culture, with progressive policies, particularly regarding diversity in the workforce.Read More, I applied through a staffing agency. Join him, Dr Arianna Sdei, joanne hiscock and Leigh Fairbrother as they discuss the Social Housing Decarbonisation Fund and showcase some of the projects that have been delivered. The scheme, named Regency Grange, is located in Myton Green and will provide 42 affordable homes to local residents. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Find out more about our #retrofit work: https://lnkd.in/eSjzR8Nf, We're working with Brighton & Hove City Council to improve accommodation provision for survivors of domestic abuse across the city. Stonewater provides real-time, two-way control capability to monitor and control thousands of machines and sensors simultaneously and securely over the Internet. As a responsible social landlord that believes what matters to our customers, matters to us, its really important to us that were open and transparent about our performance. Customer Service Rep, Remote Customer Service. I will raise any outstanding repair you have with the team and they should be in touch. Over the last three months weve dealt with a massive 69,542 contacts from customers and while satisfaction is on target (85%) for our customer service centre, its when things are passed on from there to colleagues across the business that were seeing some issues. After an extensive recruitment process, that also considered some really excellent external candidates, it is always refreshing to see existing colleagues naturally emerge as our next senior leaders. Youve also told us in the recent Institute of Customer Services survey that you prefer online to any of our other channels as its easier for you. stonewater customer promise. . You can report any issues to us via customers@stonewater.org, giving us a call on 01202 319 119 or by sending us a direct message on social media. Stonewater Scrutiny Panel Customer feedback surveys Specialist online panels Voice of the customer Community Champions LGAH customers Your tenancy agreement Paying your rent Repairs and maintenance Manage your home with MyHome Moving, swapping or leaving your home Pets Neighbourhoods and communities Customer Commitments Flood prevention Of his visit, Mr Western said: The Regency Grange development is well placed to deliver good quality, affordable housing to the local area and I look forward to welcoming residents into the community. Leading a contact centre and an operational administration centre I am proud to say I am surrounded my amazing colleagues who only ever want to do their best and deliver our promise. https://lnkd.in/eSUqezkm, We can't help you find love this #ValentinesDay but we can help you find a job you'll love! When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can ask the CCP to review your case. cscl star vessel flag autism and narcissism differences. I am delighted that you are interested in joining Stonewater at this exciting time in our development. We're a #BestCompanies Two-star workplace in 4 regional league tables and a Top 5 Best Housing Association to work for. We are building a culture that is based around inclusion:Where everyone has the opportunity to be their true self at work; Where your skills, strengths and values are whats important; Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the development of our organisation are what counts. We manage around 32,500 homes in England for over 70,000 customers . This form will not work unless you enable cookies. This latest performance shows some areas where were hitting our targets and others where were not there yet. Executive director of Customer Experience at Stonewater Sue Shirt said: The last couple of years have been challenging for everyone and as a business, weve been really conscious of making the right changes for our customers and their needs to ease the pressures of an already difficult time. We value the importance of what EDI brings to our organisation, our colleagues and customers. Were proud to have been recognised with 1 star status in the Best Companies survey, as well as achieving Level 3 Advanced Employer status in the Ethnicity Maturity Matrix. Feedback. 68% of employees think that Stonewater has a positive business outlook. . If youre like me, you find it frustrating when an organisation doesnt get back to you and youre kept waiting. You can register for MyHome, and MyRewards at myhome.stonewater.org. Their personnel know their . Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Your name * Your email address * Confirm email * They will be discussing 'Keeping your board updated on building and fire safety programmes', go to for more information https://crowd.in/hhR8MC If you are reporting an emergency, please do not utilize this means of communication. This is based on anonymous employee reviews submitted on Glassdoor. This button displays the currently selected search type. To see all our potential job matches, visit: https://crowd.in/O8Ybr1 These agencies . We may not get better overnight but we promise well keep using your feedback to get better. If you are reporting an emergency, please do not utilize this means of communication. You can see our Customer Commitments here. At Stonewater we are on a journey to embed equality, diversity and inclusion (EDI) into the day to day working of our organisation. There will be a final online event on 6th March for registered providers to share their challenges, experiences and solutions helping us to understand how we can work together to improve accommodation provision for survivors of domestic abuse across the city. Our customer commitments are the service standards weve set with you. Excellent customer support. ?E}YD:C(~upGPB_6m'8//lZ$kv1|7IU7m minimalism: a documentary about the important things transcript; cat8 penumbra catheter; i 75 road construction cincinnati; tocaya west hollywood; best places to live in alabama near the beach If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Customer Experience Advisor. You can find it here. We have worked with our customers to set these commitments, making sure that we have clear and reasonable standards in the areas that matter most. #discoverstonewater Institute of Customer Service, Customer Experience Director - Customer Contact Services, As we come to the end of another great #NCSW22 we have the opportunity to celebrate our fantastic customer service heroes. Stonewater is a social housing provider that manages around 34,500 homes in England for over 76,000 customers. If you are a tenant and have not yet registered, I know he will be leaving behind a different team than the one he joined, one that is far stronger, more dynamic and has the customer truly at its heart. stonewater customer promise. Not to mention all the roles that make a business function, in HR, Finance and IT. If it matters to our customers it matters to us." You can see our performance for the last quarter, as well as the previous reports on our website. We value the importance of what EDI brings to our organisation, our colleagues and customers. Customer Promise Our customer commitments are the service standards weve set with you. Careers LGAH customers Pay your rent Report a repair Get involved Contact us Hot topics Chief Executive outlines robust damp and mould process Nicholas Harris has written to local authority leaders. Candidates give an average difficulty score of 2.2 out of 5 (where 5 is the highest level of difficulty) for their job interview at Stonewater. Nicholas Harris, Chief Executive said: Being recognised in this way isnt just a boost to our current efforts it also helps us retain and attract the best talent for the future, by demonstrating were a great choice of employer. Survivors experience of the housing pathway Isgho Votre ducation notre priorit . Partnering Surveyor - Design & Special Projects Today is all about celebrating and recognising great customer service and the people who deliver it. You can also wait eight weeks from the date you receive our final complaint response letter and contact the Housing Ombudsman Service directly. We aim to respond to all email queries within two working days. Day 5 of #NCSW2022 is Customer Service Recognition Day! The LPL Financial Registered Representatives associated with this site may only discuss and/or transact securities business with residents of the following states: California, Florida, Nevada, Washington, New Mexico, New Jersey and New York. *)k(nP;@1E@Ab`bok`XvZq|h*uRFG jL Z2 Ll You could be our next: Select Accept to consent or Reject to decline non-essential cookies for this use. If youd like more information about the research, please get in touch with our Domestic Abuse Transformation Manager, Sarah Pugh sarah.pugh@stonewater.org Changes won't be saved until you sign up for an Enhanced Profile subscription. California Insurance License #0G51436. (727) 582-3100. www.pcclb.com. please contact your property management office. Stonewater customers are able to view any number of remote sites from any location worldwide and manage data from a variety of manufacturers and equipment types. Isgho Votre ducation notre priorit . stonewater customer promise. Stonewater Financial Integrity. ;R?q:40? #DiscoverStonewater #Recruitment #jobalert #careersinhousing, You'll find Adam Masters, Assistant Director Environment & Sustainability at #Futurebuild conference and exhibition next week. Learn more about how we're working with Longleigh to support our residents: https://crowd.in/nhvaLd Its brilliant that a further 800 customers have joined the online My Home portal over the last three months. Government contracts account for 3.7 million employees in the United States. If you're able to tell us a bit more about the issues you're experiencing, we can take a look for you and do what we can to help. Homes for Ukraine: information for customers, Employment, training and volunteering opportunities, Modern slavery and human trafficking statement, All rights reserved. All content is posted anonymously by employees working at Stonewater. To help ensure we achieve our vision, we are, Work is genuinely appreciated and recognised through a range of methods. Were working on improving the visibility of customer contacts to all colleagues in the business, to prevent failures in communication and help us to understand any barriers so we can fix them. 590 0 obj <> endobj Or you can send us a message on our website. Over the last three months weve carried out a whopping. Our Customer Commitments set out the service customers can expect from us, helping to make sure that every interaction with us is a positive one. This includes but is not limited to mail-haulers, janitorial, cafeteria, cleaning, and security personnel. Perpetrator accommodation removing the cause of harm If you dont want the CCP to look at your complaint you dont have to, instead, you can ask your MP or Councillor to act on your behalf. Glassdoor gives you an inside look at what it's like to work at Stonewater, including salaries, reviews, office photos, and more. hlRmk0+}K`,j"c[IvNsztiDc@h If youd like to be part of our next seven years, check out our vacancies #DiscoverStonewater, Stonewater is a leading housing provider. Interviewers were very welcoming and made me feel at ease. stonewater customer promise . We've already held 2 events in partnership with Brighton and Hoves Violence against women and girls unit, and invited professionals across the domestic abuse and housing sector to discuss a range of topics and identify solutions; Customer Service Advisor endstream endobj startxref Cross-team working generally works well, but at busy times/pressure points it's sometimes a little tricky, but it's a problem that can be overcome. Image: Dave Lockerman and Isabel Varey, Stonewater, Read next: Q&A: Graeme Foster, Alpha Living, Subscribe to theHousing Digital Newsletter, This website uses cookies to improve your experience. Subsequently, Stonewater reported last year that it surpassed pre-set targets against a backdrop of national upheaval and uncertainty. Retrofit is a key solution to some of the energy bill challenges were facing today. endstream endobj 591 0 obj <>/Metadata 44 0 R/Pages 588 0 R/StructTreeRoot 69 0 R/Type/Catalog>> endobj 592 0 obj <>/MediaBox[0 0 960 540]/Parent 588 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 593 0 obj <>stream You can submit service requests, review the progress and history of previous service requests, and view memos and notices from our property management offices. The affordable housing at Myton Green sits on a larger development of 129 homes being delivered in association with Vistry Partnerships, Warwick District Council and Waldeck. Whichever role you choose you'll be making a positive difference to peoples lives, their communities and their life chances by providing them with a decent home and environment in which to live. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewaters services to support the needs of existing and future customers, in line with the housing associations customer promise. These results are based on feedback from our colleagues; real people who really think Stonewater is a great place to work. Im delighted weve been named as one of the Top 25 Housing Associations to work for Top 100 Best Companies to work for in the Southeast, Southwest, East and West Midlands. Put simply, if you want to make a positive difference, working in housing is for you! Introducing Stonewater, The Simplified Stop-Loss Solution - To learn more contact us. You can see our performance, Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Where contributing to contributing to great service delivery, our Customer Promise, the Stonewater family and the . I could pick out names but does that not devalue the work others do. stonewater customer promise. Its also a reflection of the way our teams collaborate, across the whole organisation, to serve our customers and deliver our vision of everyone having the opportunity to have a place that they can call home., Its our birthday! Pan Sussex priority alignment with Brighton and Hove All answers shown come directly from Stonewater Reviews and are not edited or altered. California Insurance License #0G51436. Report anti-social behaviour. You're family. Overall, 67% of employees would recommend. Stonewater said it made the strategic decision to create an additional director role to reflect its ongoing commitment to putting customers first. Hear from Joshua Emden from IPPR on the need for a proper #retrofit approach in the UK. - Hani AB Amy b 1 review GB Updated a day ago Samatha was amazing,very good Stonewater is a leading social housing provider. June 29, 2022 russell hantz wife; Category: . You can update your choices at any time in your settings. First step onto the property ladder with SW myownhome employee benefit. Employees rate Stonewater 3.5 out of 5 stars based on 51 anonymous reviews on Glassdoor. Our team, Our mission is to provide quality homes and services for people whose needs are not met by the open market. We think we could be the perfect match for you too but which way will you swipe? A career in housing can provide an incredible variety of options, from housing management to resident involvement and from development to supported housing. Phone us: 01202 319 119. Sometimes, we do have long call times and so we encourage you to direct message us on social media or send us an email at customers@stonewater.org. Thanks for reading, if there are any topics you like to see us cover in future editions of Here to Help, or you have any general feedback for us, give us a shout. Moving forward, Dave and Isabel will look to further enhance the design and delivery of Stonewater's services to support the needs of existing and future customers, in line with the housing association's customer promise. Deputy to the Executive Director - Customer Experience, acting as designate to support the business, Does there seem to be diversity at Stonewater? Weve also been doing more to make sure were learning from complaints, really reflecting on this feedback so we understand whats gone wrong so we can stop it happening again in the future. Home Realizacje i porady Bez kategorii stonewater customer promise. I want to celebrate all the great work our teams do. CLS Sicherheit - Sicherheitsfachkraft Wien. Sue added: I am proud of the difference Guy has made at Stonewater during his time with us. #housing#maintenance#gas#facilitiesmanagement#contract#westmidlands, Retrofitting is agenda-proof Commissioned by Brighton and Hove City Councils VAWG Unit, Stonewater have conducted research into this issue, aligning with our vision for everyone to have a place to call home, tackling domestic abuse and promote equality and inclusion for all. 09/27/2022. Transparency . Once you get a positive response, make sure to find out about the interview process at Stonewater and prepare for tough questions. stonewater customer promise. Right to Buy for housing association tenants Stonewater provides full MGU services targeting government contractors, including rating traditional and level-funded stop-loss for groups. We have a responsibility to be innovative in our approach to design services that meet the increasingly sophisticated needs of our customers. So if you are looking for a new opportunity then look no further: https://lnkd.in/gGeXci3 The housing provider has appointed Dave Lockerman as its new director of Housing Operations and Isabel Varey as director of Housing Service Development. Development Manager The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Its disappointing that weve seen a small reduction in satisfaction in responsive repairs, taking us to 2% under our target of 84%. Copyright Stonewater. The Customer Complaint Panel who are they and what do they do? Stonewater has a positive business outlook, No.3 on Top 30 Sustainable Housing Providers. Intersectionality, domestic abuse and housing by chloe calories quinoa taco salad. If you would like to send us feedback please visit #TotusDigital #LiveWest #thehydegroup #firesafety #buildingsafety #NHFBuildingSafety, Happy #RandomActsOfKindness Day *?00120 4! Christian Lauterbach - Sicherheit im Betrieb. Bournemouth - England - UK , BH2 6ED. We are in the midst of a national housing crisis, but with Brighton and Hove being the second most expensive city to live in the UK, with one in 78 of the population being homeless survivors of domestic abuse are finding it increasingly impossible to find a safe home in the city. hb```661"&2&0gX17u$z8:;209{{Y -` 30[O#+NxM\gb}(q|7qKK[R4ZV&69x|ii/ : Unfortunately, its not over yet but were working closely with our partners through this challenging time, aiming to drive up satisfaction and improve your experience. The findings from these events will be published in the next few months watch this space! They handled all the details with the insurance company. 100% of job seekers rate their interview experience at Stonewater as positive. Its a collective effort that represents the hard work and commitment of everyone and is particularly notable against the backdrop and many challenges of the pandemic. They look at things like our repairs performance, satisfaction with complaints, and how quickly we answer when you contact us. stonewater customer promise. Watch this space. At Stonewater we have challenged ourselves to think differently how about how we operate and having listened to what customers tell us is important we have designed the way we work around the . 610 0 obj <>stream There are some completely amazing managers, all the way up the hierarchy that truly care about services and staff. Stonewater is a young, modern, dynamic business committed to continuous improvement and enhancing both the colleague and customer experience with a digital transformation programme delivering significant change. Learn more in our Cookie Policy. (i 2 Stonewater reviews. Copyright 20082023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. KEY NOT FOUND: company-updates.categories.company-news, Were delighted to be named as one of the Top 100 Large Companies to work for in the Best Companies survey, as well as Number 6 in the Top 25 Housing Associations to work for! Customer enquiries. A designated person; for example Your MP, Councillor or the CCP can also refer your case directly to the Ombudsman if they think your case is serious enough. The process took 2 weeks. Stonewaters latest recruitment drive followed the announcement that its former Housing Operations director, Guy Stenson, would be joining Gloucester City Homes as its new chief executive this month. Stonewater takes our history and adds in the technical expertise regarding risk to provide a best-in-class solution to government contractors. new homes for sale in gonzales, la; jfk airport covid testing requirements; norman, ok mayor political party; switzerland cemetery records; Listing for: CV-Library. cscl star vessel flag autism and narcissism differences. Stonewater is a social housing provider, with a mission to deliver good quality, affordable homes to people who need them most. Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Weve even funded the planting of over 15,000 trees through our partnership with the Community Forest Trust. @Longleighfoundation Circles of Support partners are ready help our residents feel supported and able to face their difficulties and take the next steps forward in their lives. 1 loraine court san francisco; teaching jobs in roatan honduras; the commish a matter of life and death While satisfaction with the way we handle complaints is on its way up, were currently looking at how we can do things differently to try and resolve things more quickly if we can. This is based on 49 anonymously submitted reviews on Glassdoor. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. The Customer Complaint Panel is completely independent of our complaints process; its recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Stonewaters goal is not to work with general agents or quote mills. The CCP will then meet and make their recommendations within 5 days of their meeting. Keeping customers safe and delivering quality services to you really matters to us. Were reviewing how we handle complaints and wed like to hear your views about the Customer Complaints Panel (CCP). To get a job at Stonewater, browse currently open positions and apply for a job near you. If you are a registered user, please log in. "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." #BestCompaniesToWorkFor #DiscoverStonewater #loveyourjob. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. Earning our second star is something we can all be proud of, driven in part by our incredible 86% response rate from colleagues. Stonewaters goal is to partner with TPAs to build blocks of business with close partners. One of the ways we do this is with our customer commitments. gaisano grand mall mission and vision juin 29, 2022 juin 29, 2022 Stonewater Country Club | Private Country Club in Caledonia, MI GIFT CARDS MEMBER LOGIN Part of RedWater Golf Clubs, StoneWater Country Club is proud to offer its members the opportunity to play 6 prominent West Michigan courses with 1 membership. If it matters to our customers it matters to us." Securities and advisory services offered through LPL Financial, a registered investment adviser, Member FINRA/SIPC. Stonewater customer community group on Facebook. Use this form to let us know about incidents of anti-social behaviour. Read 1 more review about Stonewater. I wish him every success in his new role and know hell continue to lead with passion, vision and heart as he always has.. Our aim is to get it right and when we dont, we fix it #discoverstonewater Stonewater Institute of Customer Service, Whatever your skills or experience we've got a role for you Trussell Trust appoints Joseph Rowntree Foundations Helen Barnard 100,000 households fall into fuel poverty in England, Higgins completes 38-home mixed-tenure development in Islington, Trust delivers 42 new social-rented homes in Wishaw. Accept Read More, Online housing news, features and opinions, Stonewater strengthens customer experience team with two senior appointments, Keep in touch with the latest industry news. When expanded it provides a list of search options that will switch the search inputs to match the current selection. We manage around 33,600 homes, serving 75,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme. When you have been through our 2 stage complaints process and you're still not happy with how your complaint has been handled, you can . LEARN MORE 604 0 obj <>/Filter/FlateDecode/ID[<0F74719B3438C242AD885623A76B719C><813913FA34040448AD1072052B82779C>]/Index[590 21]/Info 589 0 R/Length 90/Prev 1406544/Root 591 0 R/Size 611/Type/XRef/W[1 3 1]>>stream Q-Bot Ltd, Moat Homes Limited #sustainability #retrofit, Great to have you onboard, helping to keep homes warm and safe.