Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Revoke a Website or App's Access to your Login with Amazon Information. I contacted customer support and they acknowledged that it should have come with a dust bag, but they did not offer to send me one to resolve the issue. Pretty things in your Shop Jacquemus is great!!! It was my first time buying at JacquemusIncredible product,expensive,yes,but the quality is worth it. . Everytime Ive ordered something, it has arrived very quickly despite being told of high demand. Jacquemus Shop now Gente Roma, a place to be, a place to get inspired #genteroma slide 6 to 7 of 5 Free shipping only for logged in customers for orders over $ 600 Shipments within 24/48 working hours from receiving the order confirmation Free return only for online orders Within 14 days of receiving your order with our DHL courier Secure payments The item was shipped very quickly to the Netherlands . When it was delivered I wasnt home. Quality is great! I love that it was delivered to me super fast! Verification can help ensure real people write reviews about real companies. I shouldnt have to call France. Bought it for my daughters 30th birthday. Jacquemus. Some people are still working there, he is the face and owner, it doesnt mean he doesnt care. Take a brief survey about today's visit . Find out how we combat fake reviews. ;). Even though the shipping was super fast, the cap i received unfortunately is not properly black. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I love your collections every year. Incredible quality, lots of compliments. Will definitely order again! Here's the number, +33 1 42 99 61 70 I had to download Skype to make the call and paid $4 for 400 minutes. The Purse is quite nice but it was shipped in a cotton bag in a Carton. Help us Improve. was ok but the delivery with UPS was HORRIBLE. Wanted to give 4 stars, but then I realized that this form is not in English :)When I placed my order, something went wrong with the payment. Will definitely order again! However its your companys work to control the production quality of the bags and check the item precisely when some claimed the refund and repackaging it to other customers. I love JACQUEMUS! It goes against our guidelines to offer incentives for reviews. On the other hand the packaging experience, delivery and quality of the handbag was 10/10.If they work on their customer service a little bit more, I'm sure they will become a 5 star company. From the package to the product. 1,977 people have already reviewed JACQUEMUS. All previous emails sent to you from my private email prior to involving PayPal were ignored. It comes with a sturdy box, safe for international shipping, the clothes is kept in a dust-bag with a collection sticker gift. Verification can help ensure real people write reviews about real companies. Fabulous Quality and Design! Outstanding Customer Service! Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. Call now to get direct help from coinbase customer support executives. The company was founded in 20019 by Simon Porte Jacquemus. It looked absolutely beautiful on the site. Beautiful design.Thank you so much for adding beauty in our lives and this world. Coinbase customer service number. Full-time - Part-time - Temporary -Contract. Two days later I received my tracking and got my packages. Hope i could get an answer as soon as possible. Read about their experiences and share your own! Please enter the details of your request. This is a strict requirement by international couriers like DHL and this extra step is taking me time, as I dont have a printer at home. Call now to get direct help from coinbase customer support executives. I am still waiting for the product and I have not received any email when they will send to me . Thank you for the fast delivery. The pants were the perfect color, fit well and well made! 2023 Trustpilot A/S. We are currently recruiting top talent for our Eastern, Central, Mountain and Pacific time zone Medicare Retiree Solution Customer Service Centers. JACQUEMUS Welcome to the sun-dappled world of Provenal designer JACQUEMUS, which is brimming with natural fabrics, figure-framing cuts and earthy hues. So thank you Jacquemus!!! Overall it was great! Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. I live in London and need to send back my order but your instructions dont say that a proforma invoice should be attached to the outside of the box. The packaging, payment, etc. The packaging, payment, etc. Jacquemus' skill at infusing innovative shapes with an irrepressible sense of youth and femininity has won critical acclaim as well as a devoted following: the designer is the winner of a special jury prize from LVMH in 2015, and a finalist for the group's Prize for Young Designers the year before. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. When it was delivered I wasnt home. and the service is great and shipping is fast! With the pandemic, more and more people are shopping, entertaining, and simply being home has created a unique live chat job position that is well suited for interpersonal savvy applicants with . I know Jacquemus has had issue with delivering orders in a timely fashion in the past, but this was not my experience at all. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We also ensure all reviews are published without moderation. I cannot track my order and furthermore they delay it more than it should alwayss. My order arrived in no time and im super happy! Love the quality & style of the hat & quick delivery! Find out how we combat fake reviews. Call us on 1 877 799 0627 from the United States, or +44 330 022 5701 internationally. was ok but the delivery with UPS was HORRIBLE. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. I am in Australia and this is physically impossible. It will consist of art and design, itt will have Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. Companies can ask for reviews via automatic invitations. They have no phone to US because they are French based and . I ordered the Grand Bambino bag. I love JACQUEMUS! designers to increase customer base. We will get back to you within 24 hours. They sent my address wrong to UPS, told me it was my fault! The bag is okay but a bit dusty and dirty. I ordered the Grand Bambino bag. Coinbase customer support number is online now. I cannot track my order and furthermore they delay it more than it should alwayss. Because of this I wouldnt order again.. Thank you note, stickers, and the dust bag were a welcome surprise! The attention of detail with my order was exceptional. more. They also gave me. I originally tried to buy a bag on the site and it wasnt going through, like the site was broken. Shift schedule availability from 8am -6pm in your local time zone. Coinbase CCO just revealed the new 24/7 phone support number 818-748-9071 for users in USA and canada. Also the shipping although very fast had a high price. I also just saw a post on Twitter of Jacquemus himself dancing at a party so Im extra pissed lol. The refund was almost instant, but I originally placed via paypal. We also ensure all reviews are published without moderation. Date of experience: 19 January 2023 MO Privacy Policy. Shop online the latest SS23 collection of Jacquemus for Women on SSENSE and find the perfect bags for you among a great selection. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation . Customer Service Representative REMOTE (US) SERVICE DELIVERY WORK AT HOME (US) FULL TIME SupportNinja is a new kind of BPO. It wont even fit a card in there. They ask you to attach the invoices but forget to tell you that for it to be returned fees need to be paid prior so it can be returned. 2023 Trustpilot, Inc. All rights reserved. It was left on my porch in the pouring rain for two days. So thank you Jacquemus!!! Outstanding Customer Service! Find out how we combat fake reviews. The bag is okay but a bit dusty and dirty. I ordered the Nike collection and had no news for 4 weeks but since they said they had delays I did not worry. When I tried to find the support form it appeared, that your site doesn't work properly. Jacquemus's new take relies a lot on dramanot just of the unmatchable set designbut of volumes and precarious straps and cinching that may not translate as easily into a real life away from the. Tag of the item was already taken off and placed inside of the side pocket. Got this a gift for my wife, she fell in love with it! Also this is summer and in France, and it is like no mans land, lol its always hard to reach someone during that time. was ok but the delivery with UPS was HORRIBLE. Delivery service was also excellent and I was able to arrange pickup from my door which was helpful with a busy schedule. The packaging, payment, etc. Much better of you used dhl not ups. Very helpful customer service. Love you. By the time I got home it wasnt there. Awful brand terrible business. This was my first and what I consider test purchase, I can positively say I will be ordering from Jacquemus again in the future! Press question mark to learn the rest of the keyboard shortcuts. I was sent the wrong hat and my emails were ignored until I raised a dispute through PayPalSo yeah not a satisfied customerOnce PayPal became involved my issue was resolved quickly but not untilthen. The delivery was made very quickly and arrived in very good condition. - 10 Hour availability per week. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. My experience was amazing! I ordered the wrong size and had to return the item. Wonderful treatment,fast shipping,easy tracking and very careful packaging.From my experience I have no objection,I would definitely buy again.They won a spanish client. They are not responding to online communication Its also weird that a so called designer brand doesnt have a U.S. phone number. They had 150 employees at the beginning of 2022 and now have more than 500. For questions, discussions, and news about handbags and the fabulous designers who make them. The order arrived on time and every item came very well packed. Anyone can write a Trustpilot review. Free shipping on full-price orders over $100 USD and other orders over $300 USD. I am still waiting for the product and I have not received any email when they will send to me . All previous emails sent to you from my private email prior to involving PayPal were ignored. I cannot track my order and furthermore they delay it more than it should alwayss. I'm now down several hundred pounds with no order because they use a courier that leaves parcels in unsafe places. was ok but the delivery with UPS was HORRIBLE. Kendall's Edit; . Fabulous Quality and Design! Received the order but the box looks like its thrown somewhere. I truly think this is human error and it will get better. Product well represented in PDP (would be nice to get a closer shot of the material). Everything beautiful, the beautiful hat, only the way in which it was packaged plus the negligence of UPS caused it to arrive with some wrinkles that look ugly on a new hat and will be difficult to remove since the idea is that it looks round not a side more circular than the other. Those fees can only be paid in cash. Recently I looked at the cap (artichoke) I find it very original with the reference of the bucket hat. We use dedicated people and clever technology to safeguard our platform. Because of this I wouldnt order again.. Jacquemus customer services told me they have to wait for a UPS investigation which closed as "delivered" despite them admitting they had no proof of it being delivered, so Jacquemus won't help. My experience was amazing! Lists Featuring This Company Shoes Companies I ordered my correct size, received my package and received my refund from the first order all in 1 weeks time! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Sizing is great, the quality is superb and I will certainly reorder from the website. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. 6 more replies. The website is very userfriendly, I found everything great. 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I love my bag! United States. Suggested companies are based on peoples browsing tendencies. Two weeks went by and I never even received a tracking email. Companies can ask for reviews via automatic invitations. Jacquemus; Jean Paul Gaultier; Khaite; R13; Saint Laurent; The Attico; Wardrobe.NYC; FEATURED SHOPS . The pants were the perfect color, fit well and well made! and the service is great and shipping is fast! Our native-speaking Customer Care team is available 24/7 to support you. I love JACQUEMUS! Jacquemus It was left on my porch in the pouring rain for two days. You can also place your order with our team on the phone. Jacquemus Jacquemus is a French brand created by self-taught designer, Simon Porte Jacquemus. . The bag is okay but a bit dusty and dirty. Our native-speaking Customer Care team is available 24/7 to support you. It was left on my porch in the pouring rain for two days. Contact Us - Address, Email & Telephone - Farfetch Contact us Customer Service Email service hours Monday to Friday: 24 hours a day Saturday and Sunday: 8am to 3pm EST Phone service hours Monday to Friday: 8am to 9pm EST FAQs Find the answers you need in our FAQs We'll be in touch soon All previous emails sent to you from my private email prior to involving PayPal were ignored. I love the quality of the bag and how fast arrived to me, its a bit small as no many things fit, but pretty bag and color-Thank you-. Quality is great! Very clear navigation and easy check out experience. The website is very userfriendly, I found everything great. It has a red undertone, it looks like its been discolored by the sun. Users can call our helpline number to resolve their crypto related ptoblems quickly. Ive ordered a top from the site last year and had 0 issues. | Read 41-60 Reviews out of 545 All rights reserved. English. Self-taught designer Simon Porte Jacquemus launched his namesake line at age 18, after moving to Paris from his native South of France. Therefore it looks old or used. Buy collage-effect dresses and separates online now at NET-A-PORTER. Thank you very much for the complete set for the purchase and special thanks for the gift in the form of sticker packs. Delve into our exclusive selection of designer must-haves. Thank you for the fast delivery. I received my parcel late and it then ruined a gift to someone. To find out more, please visit our Privacy Policy. Love the quality & style of the hat & quick delivery! I am still waiting for the product and I have not received any email when they will send to me . The rep immediately refunded me and I received an email with confirmation of the refund, funny enough, they replied to my email I originally sent to them requesting an update on tracking. Customer service is good when you are able to connect with them via telephone, mail customer service is not good. Outstanding Customer Service! So thank you Jacquemus!!! Much better of you used dhl not ups. Cookie Notice And I was expecting to recieve it in a nice jaqcuemus box except for the dust bag for 800 Im expecting to receive it in a fancy packaging. In addition, the fact of sending us a little booklet I find it super cool. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. When I found the box it was soaked and so was the inner bag the pocketbook was sent it. A member of our support staff will respond as soon as possible. When it arrived although beautifuly wrapped and packaged I was so disappointed of how small it was.